What is the 5 Palm Guarantee?
Your happiness is our priority! Whatever the issue may be, we will do our best to resolve it. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For returns that were not a result of our error, you will be responsible for the return shipping costs.
What is your Free Buckle Offer?
60 free black 3/8" buckles with the purchase of ten 100ft hanks of paracord. To receive this offer, simply add ten 100ft hanks to your cart. Once the hanks are in your cart, use promo code FREEBUCKLES and your 60 free buckles will automatically appear in your cart.
Account Information
How do I create an account?
1. Click the "My Account" link found on the top right side of our site.
2. Enter the email address you would like associated with your account.
3. Select "I am a new customer".
4. Simply follow the prompts to complete setting up your account.
5. Enjoy quick check out on future orders, easy order tracking and special offers!
*Your information is NEVER sold to any other company. It is kept completely private. View our Privacy Policy for more information.
I forgot my password!
1. Click the "My Account" link found on the top right side of our site.
2. Under the login box you will see a link that says "Forgot your password? Click here".
3. That link will send an email with your password to the email address used when you initially set up your account.
Checkout & Payment
How do I pay with PayPal?
1. Select pay with PayPal at check out.
2. A new tab will open to PayPal's website to complete your purchase.
3. Return to the website to confirm your purchase once you have completed the payment portion via PayPal.
How do I pay with Visa/MasterCard?
1. Select Visa or MasterCard as the card type.
2. Your credit/debit card Verification Number is located on the reverse side of your VISA or MasterCard on the signature line.
3. The billing address must match the address Visa, MasterCard or your bank has on file.
How do I pay with American Express?
1. Select American Express as the card type.
2. The Card Identification Number (CID/4DBC) is the four-digit non-embossed (flat) number printed above the embossed (raised) account number on the face of the card.
3. The billing address must match the address American Express has on file.
When will my payment be processed?
The payment will be processed immediately upon the completion of your order. However, it may take up to 24 hours for the transaction to appear within your bank/credit card account.
Shipping
What qualifies as FREE shipping?
All orders of $100 or more will receive free shipping. For more information, please visit our Shipping and Returns page.
What is the cost of shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. There you will be offered your choice of shipping methods and their prices. For more information, please visit our Shipping and Returns page.
When will my order ship?
All orders placed before 2:00pm CST, Monday-Friday, will ship out same day (excluding days that we are closed such as weekends, holidays, etc.). *Despite our best efforts we are sometimes unable to fulfill same day shipping (Mother Nature, alien abductions, gremlins, etc.). Rest assured - we will get your package out the fastest we can! For more information, please visit our Shipping and Returns page.
Returns
What is the return policy?
Most new, unused items can be returned. We must receive the items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is not a result of our error, the return shipping cost is your responsibility. For more information, please visit our Shipping and Returns page.
How can I return product?
Ship the unused product you wish to return to:
Returns Dept.
1320 5th Ave N
Fargo, ND 58102
For further questions or assistance, please contact us.
Email: orders@westcoastparacord.com